24 Hour Booking Line

We know that one of the most important issues to many of our patients is improving the telephone access to the surgery and in particular you want to be able to:

• Phone to book a telephone appointment at a time convenient to you
• Avoid the morning rush and get through to a receptionist without too long a wait
• Be offered options for different telephone appointment times
• Be able to cancel and check your telephone appointments flexibly too

Bearing all this in mind we have installed an automated telephone appointment booking system which is available to our patients 24 hours a day every day of the year, even when the surgery is closed.

The system is called Patient Partner and allows you to book, check or cancel telephone appointments with a GP at any time. The system is very easy to use and just requires you to use your telephone key pad to enter your telephone number and date of birth to identify yourself, and then it will offer you a wide range of booking options.

We hope that this will mean that there will no longer be any need for so many patients to call as soon as the practice opens in the morning, and that, with most of our appointments booked automatically, our receptionists will be more able to respond quickly to the balance of more complex calls e.g. regarding prescriptions and test results.

Please ensure that you have given the Practice correct contact telephone number if you intend to use this service.