Appointments

Repeat Prescriptions and administrative requests

1. If you want a repeat prescription please send an email to the following address specifically listing the medications you want (this is a NHS requirement):  wiccg.medsmansgmc@nhs.net

2. For Administrative help – Sick Notes, Test Results, Doctor’s letters, or any other administrative enquiries click on PATCHS on the front web page

You can also contact us via telephone on 0151 630 2080

Appointments

Our appointment system is continually reviewed to ensure that our patients receive the most appropriate care at the right time. Our appointment system is designed to help you get the appointment you need, when you need it.

Our receptionists may ask what the nature of your problem is so that they are able to signpost you to the correct Healthcare Professional to help ensure you receive the quickest and most effective care possible.

Practitioner of Choice

All our clinicians, including any locum doctors, are highly skilled and have access to all your medical records, including history and medication.

We endeavour to offer enough appointments each day to meet the demand but this means that if you need to be seen fairly quickly, then you may be unlikely to be seen by the doctor of your choice.

It is important therefore that you view all the Clini­cians in the Practice as “your” medical team, working together to look after your health needs. If you wish to consult with one particular doctor or nurse you may have to wait slightly longer for an appointment.

This includes our team of Nurses who may be to look after some of the things you may currently see your doctor for. Please ask the reception staff to help you decide which clinician would best suit your needs.

How To Make An Appointment

• By telephoning 0151 630 2080 or visiting the surgery between 8:30am – 6:30pm Monday to Friday.
• Via Patient Access from your computer, tablet or mobile phone [see our Online Services].
• Patient Access is now available as a free app from the Apple Store and Google Marketplace

Appointment Types

Telephone Appointments

Telephone appointments can be pre-booked up to two weeks in advance by calling our 24hr automated booking line, 0151 630 2080, and selecting ‘1’ on your telephone keypad or by speaking. Doctors are available for telephone appointments each day. These appointments should be used for advice or minor complaints, which could be dealt with over the phone. If you are unsure if a tele­phone appointment is appropriate please ask a member of our reception team.

Pre-Bookable, Routine appointments

These are for non-urgent matters and can be pre-booked two to four weeks in advance when available.  These are still limited currently.

Emergency Duty Doctor Appointments

Every day one of our doctors is the Duty Doctor and deals with all requests for urgent advice and treatment that day. If your problem is urgent the receptionist will ensure you get a telephone consultation on the same day.

Home Visits

If you are housebound or too unwell to come to the surgery please call the surgery before 10:00am to arrange a home visit. A doctor may call you to discuss your problem. If the doctor decides that a visit is necessary this will usually occur after morning or evening surgery.

It may not always be possible for your own doctor to call and we will not normally be able to say precisely what time the doctor will visit.

Practice Nurse and Healthcare Assistant

Practice Nurse and Healthcare Assistant appointments can be booked up to four weeks in advance. The receptionist will ask you what the appointment is for so that they can book you in with the most appropriate healthcare professional.

How Can You Help Us

• Please book only one person per appointment; for example if you and your child need to be seen please make 2 appointments
• Please cancel any unwanted appointments so we are able to offer this to another patient.
• If you have a telephone call scheduled, please keep your telephone line clear.
• If you have booked a face to face appointment please arrive on time.
• If you are more than 15 minutes late for the start of your appointment you will usually be asked to re-book

What To Do When We Are Closed

• NHS 111 is our Out of Hours Provider. Out of Hours operates between 6:30pm and 8:00am on each weekday, all weekend and bank and public holidays [see our Out of Hours Section]

GP Registrar (Trainee General Practitioners)

We are a teaching practice and have GP Registrars attached to the General Prac­tice as part of their training. These doctors hold surgeries, make home visits and take part in the emergency rota. The GP Registrars are fully registered with the General Medical Council and have several years post graduate experience.

Medical Students

We train medical students for the University of Liverpool. Placement at a GP sur­gery is a vital part of their training. The students may simply be observing our GPs or nurses. However, they may ask to take a history and examine you before you see the doctor for your appointment.

If you would prefer the student to vacate the room during your consultation, please advise reception.

Chaperone

If appropriate, a GP or Nurse will offer you the opportunity for a chaperone to be present during your consultation; you can also request this service yourself.